Schema Valley Consulting Schema Valley Consulting Co., Ltd.
+66-2-000-1604

Refund and cancellation policy

Last updated: 22 October 2026. Standard market terms below are proposed, pending business confirmation where not fixed in your signed agreement.

Schema Valley Consulting Co., Ltd. (บริษัท Schema Valley Consulting จำกัด) provides paid project-based consulting. This policy applies to fees invoiced for assessments, implementation support, and advisory retainers.

Business contact: info@schemavalley.digital · +66-2-000-1604 · Tax ID (TIN): 0105647048411 · 49/8,Lat Phrao Road,Chatuchak,Bangkok,10900, 10900 Bangkok, Thailand

Eligibility

Refund requests must reference the invoice number and engagement letter. Deposits are refundable only as stated in your signed scope document.

Cancellation by client

  • More than 10 business days before a scheduled start: deposit refunded minus any third-party costs already incurred on your behalf (proposed).
  • Within 10 business days: deposit may be credited toward a rescheduled start within 60 days or partially retained to cover reserved calendar time (proposed).
  • After work has started: fees for completed days or delivered artifacts are non-refundable; unused prepaid days may be refunded pro rata if we agree in writing.

Cancellation by us

If we must cancel for reasons within our control, you receive a full refund of unused prepaid amounts or we offer rescheduling at your choice.

Rescheduling

One free reschedule per engagement is offered when requested at least 5 business days ahead (proposed). Additional moves may incur a scheduling fee.

Deliverables

Digital deliverables (reports, SQL scripts) are considered supplied when sent to the email on your agreement. Partial refunds do not apply once a final assessment memo is delivered unless it fails to match the agreed scope.

Processing time

Approved refunds are processed within 14 business days to the original payment method where possible (proposed).

How to request a refund

Email info@schemavalley.digital with your company name, invoice number, and reason. We confirm receipt within 3 business days.

No-shows

Missed workshops or pairing sessions without notice may be billed at the agreed day rate.

Exceptions

Force majeure events are handled case by case with good-faith rescheduling before refunds are considered.